Return policy

In case you are not happy with your gear, we will take returned items within 21 days (upon receipt of your order).

You can retract your order, without penalties or reason. Return fees will be at your own charge. We advise opting for a return shipment requiring a signed delivery receipt.

We will accept returned items complying with the following:

Gear must be returned in the conditions you received it (new, unused, unwashed), including manufacturer tags where applicable.

All returned items are handled and controlled upon reception. We reserve the right to reject the return of products that do not meet these conditions.

You’ll receive a full refund for items returned in new, unused condition.

Also, after a period of 15 days (from the date of requesting the return) your package will not be accepted.

Please note that if your return is for a defective product, Picture will pay for the return shipping costs by sending a prepaid return slip. Please wait for the return of our after sales service team. If return shipping costs have already been incurred, Picture will not be able to pay for them under any circumstances.