How do I request a return?

If you are not satisfied with your purchase for any reason, we will be happy to accept your return within 21 days (from receipt of the product).

You can exercise this right of withdrawal without penalty. You are responsible for the shipping costs.

We advise you to send your order with a signature.

We will accept the return only if the following conditions are met: All items must be returned to us new (not worn, not washed, not used) with their labels.

Each item is manually checked upon receipt. We reserve the right to refuse your return if the above conditions are not met.

In case the return is validated, we will proceed to a refund, Picture does not exchange products.

A - As a registered customer

You have access to the return requests from your customer account:

Click on "My orders" and select the order concerned.

Click on "Return products".
Check the products you wish to return
Select the reason for your return
Click on "Continue".
On the next two pages you will find your return form to print

For all orders shipped or delivered less than 21 days old, a return request form is available in the order details. The return procedure is present and explained on this page.

If you have any questions or remarks about our return process, please contact us at online@picture-organic-clothing.com

B - As a guest customer

Go to the login page of your account in the "Check Order" section
Fill in your order number
Enter your email address
Fill in your billing zip code
Click on "Resend Products
Check the products you wish to return
Select the reason for your return
Click on " Continue "
On the next two pages, you will find your return form to print

If you have any questions or comments about our return process, please feel free to contact us at online@picture-organic-clothing.com