Shipping policy

We deliver only in France (excluding French overseas departments and territories), Austria, Belgium, Germany, Netherlands, Luxembourg, and Hungary.

Standard shipping

3 - 5 days delivery via DPD.

Deliveries are made from Monday to Friday during business hours

Shipping fees

France: Standard shipping. FREE with purchase orders 100€ or over (below 100€: 3.90€ fee, including taxes)

Austria, Belgium, Germany, Netherlands, Luxembourg, and Hungary: 9.90 € fee including taxes.

Shipment tracking

Get tracking information from your order history by clicking the link in the confirmation email that was sent to you. Please note that tracking your shipment will take you to a third parties website that we do not control.

Do you have more questions? Contact us at online@picture-organic-clothing.com

Good to know:

You should get your goods within the times confirmed upon order. However, delivery times are quoted for information only and are not binding.

We will not be able to change a delivery address once your order has gone through. If no one can receive the goods, the carrier will leave a notice of attempted delivery in your mailbox. The goods become yours and your own responsibility upon acceptance of the complete order delivery.

Delayed delivery :

What should I do if I have no news about my package?

Your package is late compared to the time indicated by your tracking? Our teams are committed to finding a solution within thirty days, in case of late delivery.

In order to benefit from a new delivery time or for any questions concerning your parcel, please contact us at the following email address online@picture-organic-clothing.com

If the new date communicated by our teams is not honored within 30 days from the date of the order, you have the opportunity to withdraw by justifying your choice to the email address online@picture-organic-clothing.com

My package is indicated as delivered but it is not the case, what should I do ?

It is possible that your package appears as delivered by the carrier but that you have not received anything. In order to open a dispute with our carrier, thank you to send us a declaration on the honor of absence of package, accompanied by an identity card, to the email address online@picture-organic-clothing.com.

Any opening of investigation must be accompanied by a declaration on the honor, under penalty of not being studied by our services.

If the investigation with our carrier reveals that the delivery note was indeed issued and signed, we will contact you for the rest of the procedure, in order to further examine your request.

My package is damaged upon receipt :

Upon delivery of the product, it is advisable to check the condition of the package before accepting the receipt. If you refuse to sign the delivery note, please contact us at online@picture-organic-clothing.com with a picture of the package, so that we can solve the problem.